I first wrote about
eXpresso, the online collaboration solution for Excel,
last year and left off with a question about such focused, non-integrated collaboration solutions: do you solve the problems that the adoption of these quick packaged collaborative efforts frequently reveal in your organization's data environment the "right" way by altering your basic internal systems to address the imbalance (often a costly approach) or do you encourage or allow users to go off the reservation and use third party solutions over which you can exercise little control?
I spoke last week with eXpresso CEO George Langan and put the question to him.
"The last thing I want is to step on some CIO's toes," said Langan, who sees a route into the corporation via numerous industry partnerships (Microsoft, WebEx, and Salesforce, to name a few) and not from stealth adoption by frustrated users outside the IT department. Also busy developing similar solutions for Word, PDF, and PowerPoint, as well as working on a commercially deployable version of the database system that currently serves as the intelligent backend allowing secured a la carte Excel file sharing, Langan sees eXpresso as the glue which can tie together disparate in-house and SaaS document stores seamlessly, and he doesn't want to poison the well for future corporate customers.
When last I looked at it, eXpresso seemed very much a one-trick pony; spreadsheet collaboration, where can't you do that? But Langan doesn't see Zoho, Google Apps, or Microsoft Live as competition... instead, they are just more disparate standards which eXpresso can translate between. With the coming expansion into other document types, eXpresso may indeed become an ally to the IT department, if only to help retrieve users from
other data silos they may have locked their data within.
It's a significant insight of Langan's that most business gets done in Excel; I myself have known accountants so enamored of the program that they type their memos up in it, spurning Word. So although they don't have a huge user base yet, it was astute of eXpresso to start with Excel. Once the accounting department get their teeth into a solution, they don't let go... and the IT department frequently falls under the CFO's purview. It's not hard to see what the accounting crew will find attractive in eXpresso. The combination of the spreadsheet paradigm with their backend database's security and access controls results in a flexibility which I don't believe any other online office vendors have: cell and cell region specific access control. Adapting this to other document types is sure to add a competitive edge in the collaboration market.
Of course, all this presumes that Microsoft Office already has you by the nose (or some other anatomical feature of your choosing) and that you will be continuing to use it, and documents stored in that proprietary format, for years to come. Although that's undoubtedly the case for most users simply by default, it strikes me that the open document format wars may catch eXpresso in the cross-fire. Although the company makes much of its ability to translate formats, by slaving its primary utility to a single, disputed document type, it may find itself bypassed entirely by companies trying to get out from under the scourge of a closed and shifting format.
But there are some formats you stick with whether they are closed or not, just because there aren't any viable alternatives. If I had to guess, I would say that the potential killer app in eXpresso's line up is the PowerPoint collaboration. If they are able to do with that complex and bloated program what they have done for Excel, allowing smooth, real-time, remote collaboration, then as long as corporate America's fascination with slideshow presentations lasts I would say CIOs should keep eXpresso's site bookmarked... your users are going to be calling you for it.