Comments (0) Jason Hiner asks Bill Detwiler whether or not it's time for IT to accept and adapt to users bringing their personal laptops and smartphones into the business.
It's long past time, in many o…
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I've discussed, in passing, the concept of "fragile support" here before. If ever were there a time to investigate this idea more fully on yo…
So, Paul Murphy got me thinking with his recent post challenging the conventional wisdom of making feature comparisons when judging open-source versus Microsoft applications. Or, actually, a subsequen…
I received a briefing last week from Persystent Technologies, the new kid on the block in the desktop imaging market, which left me deeply conflicted: is it best to eliminate the sloppy system archite…
But you can feel the heat from it burning the exposed flesh at the back of your neck in many organizations if you suggest that perhaps IT should pull back from its traditional role of desktop manageme…
A small non-profit I have been consulting for lately has been having quite a lot of problems with support issues revolving around their primarily remotely located users and their constantly malfunctio…
I put up a fairly lengthy post on my Status blog today about the lamentable state of usability in IT today (although this has admittedly been improving) and the problems of attempting to address it th…
Management software vendor BMC Software is due to release a suite of products aimed at small to midsize businesses (SMBs). Known as IT Systems Management Express, BMC's suite brings together syste…
OpenAdvantage is an IT consultancy based in the West Midlands region of the United Kingdom. They are a unique initiative providing the West Midlands region (the counties of Warwickshire, West Midland…
HDI, the world's largest membership association for the service and support industry, is conducting quarterly Support Center Leadership Forums. HDI's Support Center Leadership Forums provide …
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